Corporate Ireland [Change]
Corporate
Corporate news and information
Consumer
Phones, laptops, tablets, wearables & other devices
Enterprise
Enterprise products, solutions & services
Carrier
Products, solutions & services for carrier networks
Huawei Cloud
Cloud products, solutions & services

Select a Country or Region

Privacy Policy

Huawei Technologies (Ireland) Co., Limited (hereafter, "Huawei Ireland", "we", "us", "our", and “Company”) respects your privacy. Please read the following to learn more about our Privacy Policy ("this Policy"). This Policy applies to Huawei Ireland websites, products, and services that display or provide links to this Policy.

This Policy describes how Huawei Ireland processes your personal data, but it may not address all possible data processing scenarios. Huawei Ireland may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.

This Policy describes:

1. How We Collect & Use Your Personal Data

2. Cookies & Similar Technologies

3. How We Disclose Personal Data

4. How We Protect Your Personal Data

5. How We Process Children's Personal Data

6. Third-Party Providers and Their Services

7. International Transfers of Your Personal Data

8. Your Rights and Choices

9. Updates to This Policy

10. How to Contact Us

1. How We Collect & Use Your Personal Data

Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. You directly provide us with such data when you use our websites, products, or services, or interact with us by, for example, creating a Huawei account or contacting us for support. We may also obtain data by recording how you interact with our websites, products, or services. For example, we may use technologies like cookies or receive use data from software running on your device. As permitted by law, we may also obtain data from public and commercial third-party sources, for example, purchasing statistics from other companies to support our services. The personal data we collect includes name, gender, enterprise name, job position, postal and email addresses, phone number, login information (account and password), photos, and certificate information, etc., depending on how you interact with Huawei Ireland, for example, the website you visit or the products and services that you use. We also collect the information you provide to us and the content of messages you send us, such as the query information you provide, or the questions or information you provide for customer service support.

Before using Huawei Ireland’s products or services, you may need to provide personal data.  In some cases you may be able to opt not to disclose your personal data to Huawei Ireland. However, not providing Huawei with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.

We may use your personal data for the following purposes:

  • Creating an account.
  • Fulfilling your transaction or service requests, including fulfilling orders; delivering, activating, or verifying products or services; providing training and certification; managing and processing training and certification exams; participating in onsite or virtual activities; fulfilling your requests for changes or providing you with the requested information (such as marketing materials for products and services, and white papers); and providing technical support.
  • Contacting you with your consent; sending you information about products and services that may interest you; inviting you to participate in Huawei activities (including promotional activities), market surveys, or satisfaction surveys; or sending you marketing information. If you do not want to receive these types of information, you can opt out at any time.
  • Sending you important notices, such as installation of and updates to operating system or application.
  • Providing you with customized user experience and content.
  • Qualifying and managing suppliers and business partners, and communicating or working with suppliers and business partners.
  • Improving our products and services through internal audits, data analysis, and research.
  • Analyzing the efficiency of our business operations and evaluating market share.
  • Troubleshooting when you send us error reports.
  • Synchronizing, sharing, and storing the data you upload or download and the data needed for the uploading and downloading.
  • Ensuring the security of our products, services and customers or users, executing and improving our loss prevention and anti-fraud programs.
  • Complying with and enforcing applicable legal requirements, industry standards and our policies.

Huawei Ireland may also collect and use non-personally identifiable information (Non-PII). Non-PII is information that cannot be used to identify a particular individual. For example, Huawei will collect statistical data, such as the numbers of visits to its website. We collect this data to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs. Huawei Ireland may collect, use, process, transfer, or disclose non-PII for other purposes at its own discretion.

We will endeavor to isolate your personal data from non-PII and ensure that the two types of data are used separately. If personal data is combined with non-PII, it will still be treated as personal data during processing.

Huawei Ireland will process your personal data following the requirements of applicable laws on an appropriate legal basis, including:

  • Processing your personal data to fulfill the contract when responding to a transaction or service request;
  • Processing your personal data with your consent;
  • Processing based on the legitimate interests of Huawei or a third party when we use your personal data to contact you, conduct marketing or market surveys, improve our products and services, execute and improve our loss prevention and anti-fraud programs, and other purposes. Legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our businesses, systems, products, services, and customers; internal management; complying with internal policies and processes; and other legitimate interests described in this policy;
  • Processing your personal data as necessary to comply with and fulfill legal obligations.

2. Cookies & Similar Technologies

2.1 Cookies

To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.

Like many other websites or Internet service providers, Huawei Ireland uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.

Huawei will not use cookies for any purposes not stated in this policy. For further details on our use of cookies, please see our Cookies Notice. You can manage or delete cookies based on your own preferences. You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website. Find out how to manage cookie settings for your browser here:
Internet Explorer
Google Chrome
Mozilla Firefox
Safari
Opera

2.2 Web Beacons and Pixel Tags

In addition to cookies, we may also use other similar technologies on our websites such as web beacons and pixel tags. For example, when you receive an email from Huawei Ireland, it may contain a click-through URL that links to a Huawei web page. If you click the link, Huawei Ireland will track your visit to help us learn about your preferences for products and services and improve our customer service. A web beacon is a transparent graphic image embedded in a website or in an email. We use pixel tags in emails to find out whether an email has been opened. You can unsubscribe from the Huawei mailing list at any time if you do not want to be tracked in this manner.

3. How We Disclose Personal Data

Huawei Ireland shares your personal data with other partners, as described in this Policy, when services are provided by partners authorized by Huawei Ireland. For example, when you make an online purchase from Huawei Ireland, we must share your personal data with the logistics provider to arrange shipment or a partner to provide services. In addition, as a global company, we may share personal data with Huawei affiliates and subsidiaries as described under 8. International Transfers of Your Personal Data.

To comply with applicable laws or respond to valid legal procedures, Huawei Ireland may also disclose your personal data to law enforcement or other government agencies. Such disclosures will need to be assessed on a case-by-case basis to determine whether the disclosure can be justified. If Huawei Ireland is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction. Huawei Ireland may also disclose your data when appropriate, for example, to execute Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.

4. How We Protect and Retain Your Personal Data

The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. Huawei Ireland is committed to protecting your personal data; however, please note that no security measure is perfect.

We will retain your personal information for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. The data storage period may vary with scenario, product, and service. The standards Huawei Ireland uses to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention; etc. We will maintain your registration information as long as your account is necessary for service provision. You can choose to deregister your account. After you deregister your account, we will stop providing you with products and services through your account and delete your relevant personal data, provided that deletion is not otherwise stipulated by special legal requirements.

5. How We Process Children's Personal Data

Our websites, products and services are primarily intended for adults. A child must not create a Huawei account without the consent of a parent or guardian. If a child's personal data is collected with prior parental consent, we will only use or disclose the data as permitted by law, with the explicit consent of the child's parents or guardians, or when necessary for the protection of the child. If we accidentally collect a child's personal data without verified prior consent from the child's parents, we will attempt to delete the data as soon as possible.

6. Third-Party Providers and Their Services

To ensure a positive user experience, you may receive content or web links from third parties other than Huawei Ireland and its partners ("third parties"). Huawei Ireland does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.

Huawei Ireland cannot control the privacy practices and data protection policies of third parties that are not subject to this Policy. When you submit personal information to such a third party, please read and refer to the privacy protection policy of the third party.

7. International Transfers of Your Personal Data

As a global company, your personal data collected by Huawei Ireland may be processed or accessed in the country/region where you use our products and services or in other countries/regions where Huawei or its affiliates, subsidiaries, service providers or business partners have a presence. These jurisdictions may have different data protection laws. In such circumstances, Huawei Ireland will take measures to ensure that data is processed as required by this Policy and applicable laws, which includes when transferring the data subject’s personal data from the EU to a country or region which have been acknowledged by the EU commission as having an adequate level of data protection, we may use a variety of legal mechanisms, such as signing standard contractual clauses approved by the EU Commission, obtaining the consent to the cross-border transfer of a data subject in the EU, or implementing security measures like anonymizing personal data before cross-border data transfer. You can click here to obtain a copy of the EU’s standard contractual clauses.

8. Updates to This Policy

To contact our Data Protection Officer (DPO), or if you have any complaint or query about how Huawei processes your personal data, please submit your query here.

Your right Description How to exercise your rights?
Right of access You can receive a copy of personal data we process you. You can exercise your data subject rights here.You can exercise your data subject rights here.
Right of portability You can receive certain data that you have provided to us in a machine-readable format. If you need to obtain a digital copy of your personal data, you can exercise your data subject rights here.
Right of erasure You can have your data erased under certain conditions. You can exercise your data subject rights here.
Right of rectification You can have your inaccurate data corrected and incomplete data completed. You can exercise your data subject rights here.
Withdraw consent You can withdraw consents to the processing of personal data based on your consents. (1) If you want to unsubscribe from electronic communications, in the email you receive, please click the link for un-subscription.
(2) For notification, please go to your browser settings to withdraw your consent in the respective browser.
(3) You can exercise your data subject rights here.
Right to object You can object to processing of your data to certain purposes such as direct marketing. You can exercise your right of objection here.
Right to restrict processing You can restrict processing of your personal data under certain conditions. You have the right to request for restriction of processing of your data here under the following scenarios: • The accuracy of your data is contested by you, and we need a period to verify the accuracy of your data.
• Your data is unlawfully processed but you do not want to erase it.
• You have a legal claim that you need to establish, exercise, or defend, and you requested us to keep your data when we would not keep it otherwise.
• Your request for objection is pending our verification.

You also have the right to complain to your local data protection authority, the Data Protection Commission (“DPC”). For further information on your rights and how to complain to the DPC, please refer to the DPC’s website: https://www.dataprotection.ie/.

9. Updates to This Policy

Huawei Ireland reserves the right to update this Notice at any time. Should this Notice be revised from time to time, Huawei Ireland will release the change notice via various channels, for example, posting the latest version on our official website: https://www.huawei.com/ie.

The most current version of this Privacy Notice will always be available here. You can check the “effective date” posted at the bottom of this page to see when this Privacy Notice was last updated.

Last updated: May 2024